Order Operations Specialist

At Ketone-IQ, we're revolutionizing the way the world thinks about energy. Our cutting-edge approach to fueling the body transcends conventional expectations, pushing the boundaries of what's possible. We're the trusted choice of elite endurance athletes, special operators, and high performers across diverse fields – from cyclists conquering the Tour de France to EMTs working double shifts on the front lines.

In 2019, our innovative ketone nutritional superfuel caught the attention of the US Department of Defense SOCOM, securing a $6MM contract to power their elite forces. But our ambitions don't stop there. We're on a mission to disrupt the entire energy market, bringing our high-performance fuel to everyone, from professional athletes to busy professionals and active individuals.

Ketone-IQ is High Performance Energy. We’re changing the way people fuel and rapidly expanding as we lead the ketone movement and we're looking for a passionate, driven individual to join us on this exciting journey.

If you thrive in a fast-paced, collaborative environment and possess a winning mentality, a curious mindset, and the ability to balance technical expertise with customer-centric communication, we want to hear from you. Join our team and be part of the ketone revolution that's transforming the world of energy.

Who you are:

• Strong interest in ketones, fitness, and health optimization.
• Well-rounded experience in supply chain management beyond just order handling.
• Proficient in managing OKR (Objectives and Key Results) cycles.
• Familiar with goal-setting methodologies and tracking progress.
• Keen on enhancing physical and mental performance through health practices.
• Possesses additional skills in supply chain processes like procurement, logistics, or inventory control.
• Applies structured approaches to setting and achieving goals effectively.

Job Responsibilities:

As our Order Operations Associate, you will be responsible for supporting Ketone IQ’s Retail Operations through:

• Day-to-day execution and management of order to cash cycle (Order management & 3PL operations) - Order entry, accuracy, and execution from order receipt through customer delivery.
• Be the primary point of contact for both internal team members and retail/distributor partners on any purchase order related operations.
• Process EDI and manual orders from retail/distributor accounts and send to 3PL with appropriate instructions for fulfillment.
• Owner of EDI onboarding process including adding new accounts with SPS Commerce, mapping, and confirming connection is complete and orders can be received from trading partners.
• Work with Finance to ensure invoices are paid from Commercial partners for PO’s in a timely manner.
• Update Order Management systems on a daily basis and provide daily order status updates as needed.
• Covering basic Logistics needs such as booking Freight and LTL shipments.

Qualifications and Experience:

• Can work US based hours(Anywhere from EST to PST based schedule ok.
• Excellent(best of the best) written and verbal communication skills in a customer-facing role.
• Sensational customer service: You live, sleep, eat, and breathe seeing our customers happy.
• Elite organizational skills and ability to pay close attention to the details.
• Experience in one or more of: Retail operations, order management, supply chain, operations, or customer service.
• Able to learn, navigate, and teach how to use both internal and external tools and systems: QBO/other ERP systems, Google suite, Notion, Airtable, Shopify, Amazon Seller, Kehe, etc.
• Experience working with US-based Retailers and distributors like Kehe, UNFI, Vistar, US Foods, DOT, etc.
• Experience working in the CPG industry.
• Experience working in a high growth, startup environment.
• 1+ year(s) of experience with EDI Order process flow from setup, mapping, sending documents, etc.
• Good to advanced Excel and google sheets skills. Highly analytical and data-driven.